OUR SHIPPING AND RETURN PROCEDURES
PERMITTED REFUNDS
We accept returns. You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable.
We value the integrity and hygiene of our products. Our company wants to protect our customers by offering only goods of the highest value. Poseidon Fishing Charters & Fisheries will not refund or exchange any underwear, bibs shorts, ski pants or skin-tight clothing.
To follow up on the status of your return, please contact us at info@poseidononline.co.za or phone 074 583 0444
EXCHANGES
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us on 074 583 0444 with details of the product and the specific defect(s).
You can send the item you consider defective via courier to:
Poseidon Fishing Charters & Fisheries
11 Charles Street
Mount Moreland
Verulam
4339
Cell: 074 583 0444
Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.
If you are eligible, we will send you a replacement product.
SHIPPING
To return the item(s) you purchased, please send it via courier to:
Poseidon Fishing Charters & Fisheries
11 Charles Street
Mount Moreland
Verulam
4339
Cell: 074 583 0444
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Shipping Disclaimer
Poseidon Fishing Charters & Fisheries uses 3rd Party Couriers for deliveries. Products in store will take approximately 1 – 10 working days to be delivered. Products not in store will take approximately 1 – 14 working days to be delivered if the supplier has stock. Poseidon Fishing Charters & Fisheries will not be held liable for any delays in deliveries by the 3rd Party Couriers.
Please contact us should you have any queries info@poseidononline.co.za